REFUNDS | MOVE OUT INSTRUCTIONS | MAIL YOUR KEY | FAQs

April 24, 2020

Update to Frequently Asked Question

I am not able to get back to campus to move out my belongings before the end of contract term. What will happen to my belongings and how can I collect them later? Will I still receive a refund/credit for my prorated rent?
We understand that some people may not be able to return to campus to get your belongings. You have several options for how to handle this, and we need to know your intentions by May 7. To let us know your intentions, we need for you to go to myHousing Portal and fill out the form named “May 2020 Move-Out” (displayed as a tab at the top of the screen after logging-in). When you get to this form, you will be given 6 move-out options to choose from. Several of these options address the move-out concerns that have been expressed to the Department of Residence Life.

If you fail to submit this form, and your belongings are still in your spring assignment at the end of your contract term, the Department of Residence Life will treat your belongings as abandoned property. Abandoned property will be disposed of per University guidelines. There will be a charge to the student for removing the abandoned property.

More detailed information about the move-out options listed below (including information about summer housing and the discounted pricing available from one moving company in town) are found on the form named “May 2020 Move-Out” in myHousing Portal.

Your move-out options are as follows:

  1. I have already removed all of my belongings and moved out.
  2. I will remove my belongings and move out by the end of my contract term.
  3. A friend or relative will remove my belongings and move me out by the end of my contract term.
  4. I will hire a moving company to pack and remove my belongings (by the end of my contract term).
  5. I want the Department of Residence Life to donate my usable belongings to charity, and dispose of my unusable belongings.
  6. I need to continue living on campus and understand I will need to move to White Creek Apartments by the end of my contract term.

 

FREQUENTLY ASKED QUESTIONS

 


March 24, 2020

Shelter in Place Order

As of 9 p.m. Tuesday, March 24, BCS and Brazos County residents will be under a shelter-in-place order for two weeks to help stop the spread of COVID-19.

On-Campus Residence Halls and Apartments remain OPEN. Essential campus services such as Dining ServicesStudent Health Services also remain open with revised options and hours. Please check individual campus service websites regularly for updated service options and availability.

Residence Life 24 Hour Desks in the Commons and Hullabaloo Hall, as well as the information desks at White Creek Community Center and Gardens Community Center, will be staffed on a limited schedule to assist you. There will be a phone number posted for assistance after hours. The Housing Assignments Office, North and South Area Offices, Corps Area Housing Office, and Gardens Apartments Office will be closed to walk-ins. All Game Rooms are closed.

If You Choose to Move Out
The Shelter In Place Order DOES PERMIT travel required for non-residents to return to their place of residence outside the city. If you would like to cancel your housing contract and move out, follow the Move Out Instructions.

If you are already sheltering away from campus, have cancelled your housing contract or plan to cancel your housing contract, but have NOT yet collected your belongings and returned your key, you can move your belongings out and return your key when convenient to you, but no later than May 9. Please note that the amount of your refund will be contingent upon the date you cancel your housing and move out. Please see below for more information. Please adhere to social distancing guidelines while moving out of your residence hall or apartment.

 

REFUNDS

for Residence Halls, Corps of Cadets, and White Creek Apartments

REFUND/CREDIT PREFERENCE FORM

If you cancelled your housing contract, removed your belongings, and returned your key prior to March 24, 2020, room rent refunds or credits will be based on the number of nights between March 24 and the end of the contract term, May 9.

If you are canceling your housing contract, removing your belongings, and returning your key after March 24, room rent refunds or credits will be based on the number of nights between the date of check-out and the end of the contract term, May 9. If you are unable to return to campus to remove your belongings and return your key, please cancel your housing contract and email Carol Binzer at carolb@reslife.tamu.edu. Include your name, UIN, and a brief explanation of the circumstances preventing you from coming to campus to move out and return your key.

ALL RESIDENTS WHO ARE CANCELING MUST SUBMIT THE REFUND/CREDIT PREFERENCE FORM in order for their refund/credit to be processed, whether you have already moved out and cancelled your housing contract or not.

 

for Gardens Apartments
For residents canceling their 2019-2020 Gardens contract, beginning March 24, rent and electric charges will end on the day the key is returned to the office or key drop box at the north entrance of the community center. There will be no penalties for failure to give full notice and early cancellation from March 24 through May 22 (or July 31 if a 12-month contract).

If you are unable to return to campus to remove your belongings and return your key, please cancel your housing contract and email Carol Binzer at carolb@reslife.tamu.edu. Include your name, UIN, and a brief explanation of the circumstances preventing you from coming to campus to move out and return your key.

ALL RESIDENTS WHO ARE CANCELING MUST SUBMIT THE GARDENS APARTMENTS CANCELLATION FORM.  This form is also located on the bulletin board next to the key drop box at the north entrance to the Community Center.


 

March 23, 2020

Urgent Housing Guidance from President Young

 


 

March 20, 2020

While on-campus housing remains open for the semester, we understand that some people may want to cancel their housing contract and move out. Move Out Instructions are below. At this time, we are still waiting to hear back from senior University leadership on any decisions regarding refunds.

MOVE OUT INSTRUCTIONS

As long as you have not traveled internationally within the last 14 days and are symptom-free, you may come to campus any time to remove your belongings and return your key. Please practice responsible social distancing while on campus moving out, including not crowding in groups of more than ten in lobbies and a maximum of two people in an elevator at one time.

1. Cancel Housing Contract – 2. Remove Belongings – 3. Return Room Key

Residence Halls & White Creek Apartments
Cancel your housing contract online (click “Request Forms”). If you are unable to do this online, email your name, UIN, a request to cancel and the date you wish to check out to housing@tamu.edu.

Return your Room KEY
Once you have removed your belongings and cleaned out your room/apartment, fill out the information on the outside of the KEY ENVELOPE, put your key in the envelope, and drop it in the key dropbox.

key drop box

Key Envelopes & Key Dropbox Locations

  • Residence halls = outside the hall office
  • White Creek Apartments = in the lobby of each building & in the activity center near the mailboxes.
  • Corps dorms = in the laundry room.

If you have already moved out you can return your room key by mail. Please package it in a padded envelope or small box instead of a regular envelope and include something that states your name, UIN, hall/apartment and room number. Use the mailing address for your Residential Area Office.

Corps Dorms
Cadets wishing to cancel their housing for the remainder of the semester should complete an in-hall cancellation form, remove their belongings from their room, place their key in a key envelope and drop the envelope and cancellation form in the dropbox located in the laundry room. In-hall cancellation forms and key envelopes can be found in laundry rooms next to the drop boxes. If there are no forms left, email housing@tamu.edu with your name, UIN, a request to cancel and the date you wish to check out.

Gardens Apartments
Gardens residents wishing to cancel their housing contract should remove all of their belongings from the apartment, fill out and print a cancellation form, tape their key to it, and drop it in the key dropbox near the north entrance of the Gardens Community Center.

 


 

March 19, 2020

We are Here for You
The residence halls and on-campus apartments are open and accessible for occupancy for the remainder of the semester. On-campus resources such as WiFi, open-access computer labs, and the libraries are available to help you successfully complete your online coursework and prepare for finals.

Survey
If you haven’t already, please take a moment to submit a brief survey regarding your housing plans in light of the changes to the academic year here at Texas A&M University related to the COVID-19 Virus.

If Living On
If you are back on campus, please adhere to all announcements and guidelines on social distancing and maintaining healthy habits. Current guidance from health professionals is that everyone should be self-monitoring, which simply means paying attention to how you’re feeling, taking your temperature if you’re feeling ill, and staying away from others if you have symptoms. Wash your hands regularly, avoid touching your face with your hands, avoid congregating in large crowds, avoid others who are sick, and if you show symptoms of the coronavirus, seek medical attention immediately. Enhanced cleaning and sanitizing is being done throughout our buildings. We are fully staffed and here to assist you.

If You’re Not Returning
If you don’t intend to live on campus for the remainder of the semester, please cancel your housing contract online (click “Request Forms”). Move-out instructions, as well as ongoing updates and new information, will be posted as it becomes available on our home page News & Announcements. If you have already vacated your room but haven’t returned your key, please mail it in a padded envelope or small box (not a regular envelope) to the appropriate Residential Area Office. Be sure to include your name, UIN, building and room number. Please keep in mind that failure to return your key (and building access card if you borrowed one) may result in additional fees.

Refunds?
We do not yet have an answer regarding refunds for canceling on-campus housing contracts. We are communicating with all of our constituents across campus as well as University leadership for resolution.

Stay Up-to-Date
This is an unprecedented situation that has been changing rapidly, and we are doing our best to make decisions based on guidelines and recommendations from University leadership. Our goal is to maintain a safe environment for those who elect to continue to live on campus and to support our residents as you complete your coursework for the semester. Please continue to monitor the Texas A&M Coronavirus website for the most up-to-date information.

 


 

March 13, 2020

Are on-campus dorms and apartments open for the rest of the semester?
While classes are being held online, the University is still open, including all on-campus residence halls and apartments We are open for any resident who chooses to continue to live on campus for the remainder of the semester in order to maintain employment, use their dining plan, use wifi and computing labs for completing online coursework, and otherwise have a successful semester. Residents who have traveled to a Level 3 CDC Travel country are required to report their travel and self-isolate off-campus for 14 days prior to returning to their on-campus residence. We strongly encourage anyone who is self-isolating to limit contact with others, including those living in their residence and pets. Residents who are required to self-isolate are welcome to return to their room or apartment after completing their 14-day isolation period with no symptoms of coronavirus. For the most up-to-date information on this situation, please visit the TAMU Coronavirus webpage or the Student Health Services webpage.

Can I cancel my on-campus housing contract for the rest of the semester and will there be any refunds?
The Department of Residence Life Leadership Team is discussing this unprecedented situation. For now, we just want residents to know that they do have a place to live on campus if they choose to return.

Will there still be on-campus housing Tours?
On-campus housing tours have been suspended until Monday, April 6 in accordance with University protocol. In the meantime, we hope you will tour virtually by looking through the photo galleries of the residence halls and the apartments as well as exploring the housing tours on the Texas A&M University Interactive Map (select the “Tours” tab, adjacent to “Locations”).