The instructions below must be followed exactly. If any step is left out, the system will not be able to process your work order.

1. To submit a Customer Request on-line, go to: http://reslife.tamu.edu/ and click on SUBMIT A WORK ORDER from the right-hand menu.

2. From the online Customer Request (Work Order) system page,
   1. click on the YES button if you have used the system before and do not need to view the instructions. This will take you directly to the FacilityFocus Login screen, or
   2. click on the NO button if you would like to see these instructions before proceeding. When you are ready to proceed with submitting a Customer Request, click on the ENTER icon button at the bottom of this page. This will take you to the FacilityFocus Login screen.

   Note: It may take several minutes before the login screen is displayed. Be sure the browser you are using is MS Internet Explorer 4.x or higher OR Netscape 3.x or higher. (Click here to download the latest version of either of these browsers for FREE!)

3. When the Facility Focus Login screen appears, type in your Student ID in the Login field and your 8 digit # (MMDDYYYY) Birthdate for Password. Then click the Login button to continue. NOTE: You must use your University Identification Number (UIN), NOT your SOCIAL SECURITY Number, to login to the system.
   

4. This will open the Customer Request Search screen. Click the Insert button to proceed. (Click the image below to view a larger image.)
   

5. This will open the Customer Request Insert screen. (Click the image below to view a larger image.)
   

On the Customer Request Insert screen

1. Type your name in the Contact field.
   

2. Type your phone number in the Phone Number field.
   

3. Type your TAMU email address in the Email Address field.
   

4. Type a detailed description of what needs to be repaired in the Description field. If you need additional room, use the Extra Description field.
   

5. Click on the Property button to open the Property Lookup screen. Or you can look up your building number at by clicking here and enter it in the Property field.
   

6. On the Property Lookup screen, click on the DESCRIPTION column heading to sort the list alphabetically. Locate your building in the list. If your building is not listed, click on the page number buttons at the bottom of the list (step 6a) until you find your building. Click on the OK button to the left of your building number. This will return you to the Customer Request Insert screen. (Click the image below to view a larger image.)
   

7. Type your room number in the Location field.
   

8. Click on the Save button to save your information.You will be taken to the Customer Request Receipt screen showing confirmation that your request has been submitted and your Request Number. Write down your Request Number for future status tracking. (Click the image below to view a larger image.)
   
   
   Note: For tracking instructions, see Status of Work Order Request instructions at http://reslife.tamu.edu/webfm/status.htm.

9. If you need to go back to submit another work order, you will need to click on the Browse button and complete your next work order. If not, you may proceed to step 10.

10. When you are finished, be sure to click on Logoff in the upper right-hand corner or close the browser to end your session and logoff the system.
    

We will make every effort to expedite your customer request, however, we ask for your patience and understanding during the very busy first several weeks of a new semester when customer requests are at a high level. If your requested repair is not addressed within 5 days, please contact your Resident Advisor or Hall Director . In cases of emergency (i.e., flooding, electrical short or outage) please notify a hall staff member immediately. We also ask that residents never attempt to make room repairs themselves.