1. To view a Customer Request on-line, go to: http://reslife.tamu.edu/ and click on SUBMIT A RESIDENCE HALL WORK ORDER from the left-hand menu.

2. From the online Customer Request (Work Order) system page,
   1. click on the YES button if you have used the system before and do not need to view the instructions. This will take you directly to the FacilityFocus Login screen, or
   2. click on the NO button if you would like to see these instructions before proceeding. When you are ready to proceed with submitting a Customer Request, click on the ENTER icon button at the bottom of this page. This will take you to the FacilityFocus Login screen.

   Note: It may take several minutes before the login screen is displayed. Be sure the browser you are using is MS Internet Explorer 4.x or higher OR Netscape 3.x or higher. Download the latest version of either of these browsers for FREE!)

3. When the Facility Focus Login screen appears, type in your Student ID in the Login field and your 8 digit # (MMDDYYYY) Birthdate for Password. Then click the Login button to continue. NOTE: You must use your STUDENT ID Number (University Identification Number), NOT your SOCIAL SECURITY Number, to login to the system.
   

4. This will open the Customer Request Search screen. Click the Search button to proceed. (Click the image below to view a larger image.)
   

5. Enter your Request Number in the Request No. field and click on Search.
   

6. This will take you to the Customer Request Browse screen which will show you the status of your request and click on the View button. (Click the image below to view a larger image.)
   

7. This will take you to the Customer Request View screen where you can check your Work Request Status. Click here for a list of Status Codes.
   

8. When you are finished, be sure to click on Logoff in the upper right-hand corner or close the browser to end your session and logoff the system.
   

Generally, work order requests are completed within 3 to 5 days and sometimes sooner. We will make every effort to expedite your customer request, however, we ask for your patience and understanding during the very busy first several weeks of a new semester when customer requests are at a high level. If your requested repair is not addressed within 5 days, please contact your Resident Advisor or Hall Director . In cases of emergency (i.e., flooding, electrical short or outage) please notify a hall staff member immediately. We also ask that residents never attempt to make room repairs themselves.