Work order requests for University Apartments repairs can be submitted from your computer by following the step-by-step instructions below for using the work order system. The instructions must be followed exactly. If any step is left out, the system will not be able to process your work order.

We are committed to providing you with a timely response to your repair needs and believe this electronic work order system will assist us in this commitment.

1. To submit a Customer Request (Work Order), go to: http://reslife.tamu.edu/ and click on the University Apartments Living menu button.

2. Click on Submit an Apartment Work Order.

3. From the Apartment Work Order System page,
   1. click on the YES button if you have used the system before and do not need to view the instructions. This will take you directly to the Central Authentication System (CAS) Login screen, or
   2. click on the NO button if you would like to see these instructions before proceeding. When you are ready to proceed with submitting a Customer Request, click on the ENTER icon button at the bottom of this page. This will take you to the Central Authentication System (CAS) Login screen .

4. At the CAS Login screen, type your UIN in the NetID field, your Password in the Password field, then click Login. (Click the image below to view a larger image.)
   

5. From the Apartment Customer Request for Work Order screen, click on New Request. (Click the image below to view a larger image.)
   

6. From the New Request screen, using the drop-down list, locate your Apartment No. location and click on it.(Click the images below to view larger images.)
   

7. In the Problem field, type in a detailed description of your maintenance request, then click Submit.
   

8. Once the Submit button has been clicked, you will receive a confirmation page and a Customer Request ID number. You may want to record this Customer Request ID number for future tracking of the status of your maintenance request.